Refund Policy

Effective Date: November 21, 2024

At ProperlyPR LLC, we are committed to providing high-quality digital products and services to our customers. Due to the nature of digital products, all sales are final, and we do not offer refunds once the product has been accessed or delivered. However, we are dedicated to ensuring your satisfaction and will work with you to address any concerns.

Please read our Refunds and Returns Policy carefully to understand your rights and responsibilities.

1. Digital Products Covered

This Refunds and Returns Policy applies to all digital products and services sold on ProperlyPR.com, including but not limited to:

  • Social media marketing strategy documents.
  • Digital templates, guides, and eBooks.
  • Content creation or design services.
2. Refund Conditions

Refunds for digital products may be granted under the following conditions:

  1. Technical Issues: If you encounter a technical issue that prevents you from accessing or using the digital product and we cannot resolve the issue within a reasonable timeframe.
  2. Delivery Issues: If the product was not delivered to you as agreed and you notify us within 14 days of purchase.

Please Note:

  • Refunds will not be issued for change of mind or dissatisfaction with the product unless it falls under the conditions outlined above.
  • Refunds cannot be processed if the product has already been downloaded, accessed, or used.
3. Non-Refundable Circumstances

Refunds will not be granted for:

  • Failure to use the product within the designated timeframe.
  • Dissatisfaction with the features or benefits if they align with the description provided at the time of purchase.
  • Products purchased as part of a discounted bundle or promotion unless the product is defective or undelivered.
4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at properlypr@gmail.com with the subject line “Refund Request” and include the following details:
    • Your full name.
    • Order number or proof of purchase.
    • A detailed explanation of the issue and why you are requesting a refund.
  2. Supporting Documentation: Attach any relevant screenshots or documentation to help us understand and resolve your issue.
  3. Resolution Timeframe: We aim to process refund requests within 7 business days of receiving your email.
5. Refund Process

If your refund request is approved:

  • Refunds will be processed using the original payment method.
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
6. Fees or Costs
  • No additional fees are charged for refunds that meet the conditions of this policy.
  • Customers are responsible for any transaction fees charged by third-party payment processors.
7. Customer Support

If you have questions or need assistance with a refund, contact our customer support team:

We are here to help resolve your issues as quickly as possible.

8. Changes to This Policy

ProperlyPR LLC reserves the right to update or modify this Refunds and Returns Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Effective Date” noted at the top.

9. Final Note

We value your business and want you to be completely satisfied with your purchase. While we do not offer refunds for all circumstances due to the nature of digital products, we are committed to ensuring a positive experience and addressing your concerns fairly.

Thank you for choosing ProperlyPR LLC for your social media marketing needs.